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TERMS OF USE

Summary:

Dunsmuir Cabinets will send you the projected lead time after payment verification and final order confirmation. When selecting a custom color, you will receive your matching sample within approximately 2-3 weeks of placing an order; your projected lead time will be provided upon your confirmation of the color sample. All orders are unique, and no order may be returned for a refund. No refund for ordered materials will be made once production has started, and for shipping and handling, once the order has been shipped. When the order is delivered to the carrier, ownership transfers to the customer. If you wish to cancel your order, please notify us immediately. Cancellation occurs when you receive a written verification from Dunsmuir Cabinets. Carefully review your order immediately upon delivery. Do not store your cabinet shipment out of doors, or in direct sunlight, as this may cause damage. Dunsmuir Cabinets is not liable for errors in measurement and selection made by the customer. By completing and placing this order, you acknowledge that you have read and agree to the Terms and Conditions.

Forms of Payment:

Payment is made at the completion of the ordering process on the Design section of dCabinets.com. Acceptable forms of payment include credit cards (Visa, MasterCard and Discover) as well as check or money order. Make your check payable to Dunsmuir Cabinets and send it to: 605 N. Mariposa Avenue, Los Angeles, CA 90004. Please note that your order cannot be placed into production until payment is received and confirmed. Customers must be 18 years of age, provide true and accurate information on their order form and complete all the required fields on the Design page. A purchase order may only be placed under your own individual name or your name as the representative of a company. A separate quote for the price of shipping and handling will be provided to the customer after confirmation of the order. Orders will not be released until full payment of the order and shipping has been received. Customers may avoid the cost of shipping by placing their order in Will Call and picking it up directly from our Fullerton, California, production site.

Pricing:

Our primary goal is to deliver a high-quality product with great design at an affordable price. The price for each cabinet front and custom panel is based solely on its size and material—on precisely what the customer selects. When you select a material finish, integrated pull and door type on our Design page, the summary and price is immediately available by clicking on View List/Price. There are no hidden costs or markups for custom pieces. All additional service costs are explained below.

Due to the setup cost for materials and paint, and the material loss when producing small orders, orders less than $3,000 will incur a minimum-setup charge of $300.

All orders requesting a custom color will incur a custom-paint charge of $400 (per color). This fee includes the custom paint sample sent to the customer for confirmation.

Any specialty orders for items not included on our website will be quoted separately.

Dunsmuir Cabinets reserves the right to change its prices to reflect the current costs of manufacture and shipping, and to correct discrepancies in billing caused by personal error or our website program. Any change to the billing requires the customer's prior approval and confirmation. All price quotes are considered valid for a period of 60 days.

Cancellation of Order:

Carefully review your order before making a purchase. All orders produced by Dunsmuir Cabinets are manufactured according to the specific requirements of the customer. Every order is therefore unique in material, color and selection. No refund will be made for orders once production has started, and for shipping, once the order has been delivered to the freight company.

You may cancel your order with a full refund for products and services not received up until the time your cabinets are placed into production. If you would like to cancel your order in full or in part, immediately contact info@dcabinets.com or call us at 323-426-9062. Your cancellation will not take effect until you have received a written confirmation via email.

Delivery Time:

Lead time for production is normally 8 weeks after your order is placed and shop drawings are prepared and confirmed by the customer. Delivery in the continental U.S. requires 2-10 days. We will send you a projected lead time after payment verification and confirmation of the drawings. You will receive your custom color sample in approximately 2-3 weeks of placing an order, and your lead time upon your confirmation of the color sample. Selecting a custom color or changing an existing order may increase overall production time. The shipping agent will contact the customer to confirm the precise date and time of delivery. If the customer cannot receive delivery of the shipment, there may be additional shipping fees for storage and handling.

Shipping:

Customers may choose to place their order in Will Call and pick up their order at our manufacturing facility in Fullerton, California. You may also choose to have your order shipped. Upon confirmation of your order, Dunsmuir Cabinets will provide a separate quote for the price of shipping and handling. This quote will be sent for your approval and payment. Shipping and handling costs will include packaging, pallets, insurance and delivery of your cabinets by truck to your desired location. The shipping quote includes residential delivery, lift gate unloading, and prior telephone notification. If you have other types of delivery requirements, please notify Dunsmuir Cabinets.

General Terms of Warranty:

Dunsmuir Cabinets provides a limited warranty on all products it manufactures to be free from defects in material and workmanship, to be machined to the proper size and with the proper milling to make possible an accurate assembly. Dunsmuir Cabinets makes no further warranty either expressed or implied.

This limited warranty does not apply to products that have been stored, assembled incorrectly, damaged in assembly or made subject to abuse or alteration. The warranty does not cover normal wear and tear or scratches caused by installation, accident or impact. It does not apply to products placed outdoors, exposed to direct sunlight or the environment, or used in a manner other than domestic storage. Where applicable, the warranty does not cover consequential or incidental damages and only applies to the original purchaser of the product. This warranty is not transferable.

Damage in Shipment:

Upon receiving your order, the customer shall immediately examine the exterior of the shipping container(s) for any visible signs of damage that may have occurred in transit. In all circumstances, and regardless of the visual condition, Dunsmuir Cabinets suggests you mark the delivery receipt as "damaged." There is no need to provide any explanation. Do not reject the shipment, as ownership has already transferred upon shipment. And do not add any additional comments such as "concealed," "internal" or "possible," which may cause confusion. When the delivery bill is so noted, the customer has time to unpack the shipment, inspect the contents and make a valid insurance claim. The shipping carrier will only recognize insurance claims when the receipt is marked "damaged." If there is no damage after unpacking the order, the bill is clear and the shipment is complete. If you discover shipping damage, set the damaged piece to one side in its respective wrapping and promptly notify Dunsmuir Cabinets of the condition. Isolating the damaged part will help to identify the piece and avoid confusion when requesting a replacement.

Please document the damage by digital photograph and make a brief description. Send this information, along with the precise part and order number (as it appears on the shipping label and your invoice) to info@dcabinets.com. We will file the claim on your behalf and immediately request replacement parts to avoid any construction delay. Dunsmuir Cabinets will expedite replacement and shipping of all damaged parts. The customer will receive an invoice identifying the replacement cost. Upon settlement of the insurance claim, the customer will receive reimbursement for the replacement part and shipping. Insurance claims do not cover compensatory damages such as construction delay. If the customer is required by the shipping company to pay any return freight, that amount will be added to the insurance claim. A final adjusted invoice will be sent to the customer by Dunsmuir Cabinets. The customer must report any shipping damage within 48 hours (2 working days) of delivery. If the customer asks to change the replacement part, the altered item is considered a new order.

Do not try to modify or install a damaged part, since any damage caused during assembly is the responsibility of the installer. Next, save all damaged parts and their packaging. Our freight shipping company has the "right of salvage." This means that when they insure the shipping damage, they have the right to pick up the damaged part for inspection or salvage. If the customer cannot produce the damaged part, the freight company may void the claim.

Incomplete Order or Manufacturing Error:

After receiving your order, the customer is responsible for off-loading the shipping pallet by hand and examining the individual items (in comparison with their invoice) to confirm quantity, color and condition. If your order is incomplete, or exhibits manufacturing errors, please contact Dunsmuir Cabinets promptly so we may expedite completion or replacement.

If you identify a manufacturing defect, set the faulty part to one side. Isolating the faulty part will help identify the piece and avoid confusion when requesting a replacement. Please document the defective part by digital photograph and make a brief description. Send this information, along with the precise part and order number (as it appears on the shipping label and invoice) to info@dcabinets.com. Dunsmuir Cabinets will expedite a claim for replacement and shipping of all faulty parts. The customer will receive an invoice identifying the replacement and freight costs. This is not a bill. A final adjusted invoice will be sent the customer by Dunsmuir Cabinets. The customer must report any manufacturer defect within 10 working days of delivery. If the customer asks to change the replacement part, the altered item is considered a new order.

Do not try to install a defective piece, since any damage caused during assembly is the responsibility of the installer. Next, save the defective part and its container. Our manufacturer has the "right of salvage." This means that when they replace a part, they have the right to claim the defective part for inspection or salvage. If the customer cannot produce the faulty part, the manufacturer will void the claim.

Complaints:

The customer has the obligation to receive and sign for the delivery of all goods, to inspect the cabinet fronts for shipping damage or manufacturing defect and to confirm that the order is complete and correct.

The customer must notify Dunsmuir Cabinets of shipping damage within 48 hours (2 working days) and manufacturing defect and discrepancy within 10 working days of delivery. When making a complaint, please provide an order and part number, as well as a photograph and description of the complaint. All complaints shall be sent to Dunsmuir Cabinet at: 605 N. Mariposa Ave., Los Angeles, CA 90004; email: info@dcabinets.com; phone: 323-426-9062.

Disclaimer of Financial Responsibility:

Dunsmuir Cabinets is not responsible, nor liable, for any expenses incurred by the customer due to delays in production, delivery, job site installation or assembly time due to incorrect parts, delays for warranty parts or any other condition not listed here. Dunsmuir Cabinet's warranty is limited to the replacement of parts listed on the customer original order form.