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TERMS OF USE

Summary of Understanding:

Dunsmuir Cabinets is a family owned small business. Our underlying purpose is to expand the design and material options offered by IKEA; to unleash the creativity of our customer/designers to make original solutions, and in the process, generate aspirational designs, like those in Italian showrooms, at an affordable price. Our Terms of Use outline the types of services we provide and the obligations of our customer/designer. We produce commercial quality cabinet fronts, and custom parts for use with your IKEA Sektion, Akurum, Godmorgon and PAX cabinet boxes as well as floating shelves using Shelfology hardware. All panels are finished (front/back/edges) and include the precut IKEA hardware patterns for installation. We do not provide nor install IKEA boxes or hardware. If the customer provides a precise cut list with finished dimensions, and kitchen elevations identifying grain pattern, we may also provide custom fronts without hardware patterns for other kitchen makes and models.

Customer Design Estimates:

The customer/designer may make their own Design Estimates by first creating a free account, in the upper righthand corner of our homepage www.dcabinets.com and second, by selecting their desired material and IKEA pattern codes on our Design page. Begin by clicking Start Designing; follow the prompts to the Design page; add patterns by clicking the green plus sign, then edit and customize your design, and receive an itemized estimate by clicking the blue $ www.dcabinets.com/start-designing. Estimates are subject to state sale tax for orders within California. Later, when preparing your final Confirmation Drawings, this Design Estimate is subject to change and to final customer approval.

Dunsmuir Cabinets Design Estimates:

Customers may instead choose to contact us with their well dimensioned kitchen elevations, or IKEA planning scheme, or contract IKEA design, along with their first choice of material/color/pull. We will prepare a free estimate using our online Design tool. The customer may edit this design online to create alternate estimates in various materials. Send your kitchen elevations, or IKEA planner scheme, with pattern fronts showing, as a high-quality pdf to info@dcabinets.com. All price estimates are valid for a period of 60 days.

Pricing Structure:

The itemized estimate is based entirely upon the material area, pull type and the length of floating shelves. This estimate is also subject to change, if the customer adds or subtracts pieces in the Confirmation Drawings. The design estimate is not the final purchase, and does not include the cost of shipping and handling. All online design estimates are valid for a period of 30 days and are subject to change, if the customer modifies the order, prior to final approval. When the deposit is paid, the online estimate is locked and may not be changed. It remains as a fixed datum for comparison, to distinguish the cost of the final purchase. All estimates are free of cost to the customer. The pricing structure for each material group found on our Materials page, varies. www.dcabinets.com/our-products/materials. There are no hidden fees or alternate means of pricing. All price estimates are valid for a period of 60 days.

Minimum Orders:

Due to setup, material and shipping costs, Dunsmuir Cabinets has a minimum order size of one sheet of material. Minimum order sizes help reduce the overall costs and our pricing. The moment your online order exceeds our minimum, the remaining portion of the minimum order fee will disappear. Any special orders for items or materials not on our website will be quoted separately. Dunsmuir Cabinets reserves the right to change its prices to reflect the current material and manufacture costs, and to rectify discrepancies in final invoices caused by personal error or our website estimator, without notice and at any time. All price estimates are valid for a period of 60 days.

Preliminary Shipping Estimate (PSE)/ Final Shipping Cost (FSQ)

If you wish to avoid shipping costs and chose Will Call pick-up from one of our two locations, inform Dunsmuir Cabinets and read section on Will Call under Shipping.

Dunsmuir Cabinets is not a shipping company and does not provide delivery services.

You may request a Preliminary Shipping Estimate, based upon your online Design Estimate, when placing your non-refundable deposit. We contact a third-party logistics company to receive the current price estimate. Preliminary estimates are valuable, and often a requirement of, general construction budgeting. If you require a preliminary shipping estimate, send your request to info@dcabinets.com with your name, order number, zip code and shipping requirements (assessorials). Preliminary shipping estimates are subject to change at any time.

The Final Shipping Cost is calculated once your order is complete and crated. We contact a third-party logistics company to receive the current price. The cost of shipping and handling is based upon the weight and size of the container, the zip code and any special requirements (assessorials) at the precise time of shipping release. All projects are shipped with a bonded carrier and insured against damage or loss in transit. Insurance deductibles apply. The amount of your Final Shipping cost is not subject to change, and once paid, is non-refundable and final.

Custom Color (Estimates):

Dunsmuir Cabinets does not charge for custom color match of Benjamin Moore and NCS colors. When selecting a sample of a standard Dunsmuir color, the customer will receive a paper swatch for color identification, not a painted material panel. If the customer choices a custom color from the Benjamin Moore or NCS pallet, they must send their request to info@dcabinets.com with the precise color name and identification code. Mis-identification is the responsibility of the customer. Dunsmuir Cabinet bares no liability nor warranty for mis-identified colors.

Objective Color Match: Test Panel

When mixing paint colors, we use a digital scanner and the Milesi Kromosystem to create the precise color match. There is no subjective mixing, approximation, nor color equivalence chart. As a result, there is no need for subjective color approval by the customer unless requested at the time of purchase. If the Designer requires a painted test panel, contact info@dcabinets.com for the precise cost. Once the color is mixed using the Kromosystem, it may not be changed nor altered due to the subjective perception of the customer. There are many reasons for misconstruing a kitchen color: finish, lighting, iridescence and affective quantification of color. Before ordering, create a material/color pallet for the entire kitchen and consult your professional designer. Selecting a custom color, adding custom powder-coated pulls, or changing the material or color found in estimate, may increase production time.

Payment: Deposit/ Final Invoice

The first payment is made when the customer has completed their online design, found on our Design page: www.dcabinets.com/start-designing/setup. The first payment totals 50% of the Design estimate, is not for the purchase of cabinets, but instead, it commits Dunsmuir Cabinets to services, to the making of detailed Confirmation Drawings resolving, where possible, the customer’s unique design ideas. The first payment is for services and the deliverables are the Confirmation Drawings. All prices found on the initial Deposit are valid for a period of 60 days. The second payment, or Final Invoice, is for the balance of the panel and parts costs defined by the customer’s approved Confirmation Drawings and Final Invoice. This Final itemized Invoice, reflects the true cost of the actual purchase defined by the material area, pull type and length of floating shelves. The entire Deposit will be credited to the Final Invoice. If the initial Deposit exceeds the Final Invoice, the overpayment will be credited to the shipping costs, or to the customer, in the event of Will Call pick-up. The third payment is for the total Shipping Costs, as defined by the customer’s precise needs and request (Assessorials). Failure to pay for shipping will automatically make your order into a will call pick-up and your delivery date becomes the date of completion and placement on the shipping dock. All three payments are final and non-refundable. Failure to complete payment will cause a stop in the production of the order, or the shipment, and eventually, its cancelation without refund.

Forms of Payment:

Acceptable forms of payment include credit cards (Visa, MasterCard) as well as check or money order and wire transfer. No order with a value of $10,000.00 US may be purchased with a credit card. Unlike payment by check, payments by credit card are a form of credit where the credit card company transfers costs and risk to the vender. As a result, Dunsmuir Cabinets adds 5% to the total cost for all forms of credit transaction. Dunsmuir Cabinets reserves the right to increase this percentage for special fees associated with the customer’s credit card and its unique terms. You may complete credit card transactions (for Deposits only) online, or by calling our office at 1 (323) 426-9062. All payments are non-refundable, all purchases are final.

You may make checks payable to Dunsmuir Cabinets and send it to: Dunsmuir Cabinets, 605 N. Mariposa Avenue, Los Angeles, CA 90004. Please note your name and order number on the check. Customers must be 18 years of age, provide true and accurate information on their order form and complete all the required fields on the Design page and Credit Card Authorization. An order may only be placed under your individual name or your name as the representative of a company. Orders will not be placed in production or released until full payment has been received and confirmed. All payments are non-refundable, all purchases are final.

Confirmation Drawings:

When we receive your deposit, the online design estimate may no longer be changed or edited. Instead, Dunsmuir Cabinets produces detailed Confirmation Drawings of your custom design parts for final approval. We base these drawings on your submitted IKEA planner scheme, Architectural Kitchen Elevations or IKEA design by a third party. When placing your deposit, send your appliance schedule (make and model number for appliances designed for flush overlay installation) and your overall finished room dimensions to info@dcabinets.com. If you choose panel ready appliances, we will prepare the flush integrated fronts and cabinet surround for approval. The customer/designer is responsible for the accuracy of all information found in their submitted documents and information. Confirmation Drawings allow the customer/designer to create custom details, door sizes and hardware locations, and fully integrated kitchen designs. Upon receiving the Confirmation drawings, the customer/designer shall respond, in a timely manner, with any corrections or changes. To prepare your Confirmation drawings, we must communicate directly with the customer/designer, or their authorized agent (Architect, Interior Designer or Project Manager).

Confirmation Drawings are not a required design tool, but a means by Dunsmuir Cabinets to resolve design conflicts and determine the size of custom parts. If, upon receiving the final Confirmation Drawings, the customer or their agent makes substantial changes to the original design or selects to start over with a new design; the customer must contact Dunsmuir Cabinets for the price of design and drafting services, the costs to be determined by Dunsmuir Cabinets.

Final Approval

The customer shall provide approval of the Confirmation Drawings and Final Invoice, and final payment, no later than 60 days after their initial Deposit. After 60 days, the purchase price may change, or the order may be subject to cancellation. When we receive your signed Confirmation Drawings and payment, we will immediately begin production and any further changes to your order are no longer possible. At the moment of approval, the order is Final and any subsequent changes will comprise a new or additional item. Minimum order requirements and fees may apply. Please remember, by confirming your order, you are completing a custom manufactured purchase; you are authorizing the count, the specific item chosen and the precise dimensions of all custom items and custom hardware patterns. We do not take responsibility for errors made in your selections, your custom dimensions or alterations. If your cabinets are not assembled according to plan, if you alter the appliances, change site conditions, install the panels improperly, alter (or cut) doors or drawers, or modify the IKEA boxes in a way that alters the hardware patterns, the panels may not work as designed. The customer/designer must review appliance dimensions, their installation requirements, the count and custom item dimensions before sending us their final approval. In the case of credit card purchases, the customer’s agent may advise, but the card holder must give final approval.

Nominal Production Time/ Actual Production Time

Our nominal production time is 4-6 weeks after the final approval. This period is subject to change. Upon approval, Dunsmuir Cabinets will send you a projected completion date. The actual production time may be extended based upon the size, the material availability, unique production requirements or accidental circumstances. Dunsmuir Cabinets does not provide nor guarantee contractual lead times. We do not warranty, either stated or implied, the production time nor the time required for delivery by your carrier. Do not schedule contractors or installation based upon the projected completion date. Installation agreements are entirely the responsibility of the customer/designer, and their precise schedule are made at the customer’s own risk. Installation should not be planned months or weeks in advance. The only absolutely certain time to schedule installation is after delivery and after inspection of your order for shipping damage.

Shipping: Commercial Delivery or Will Call Pick-up

Customers may avoid the cost of shipping by placing their order in Will Call and pick it up directly from our California or Washington State production sites. Customers may have their order shipped or placed in Will Call pick up from our manufacturing facilities in Seattle, Washington or Redlands, California. Shipping fees are not included in your original estimate or final purchase. We contact a third-party logistics company to receive the current cost. Shipping and handling costs are based upon your order’s unique dimensions, total weight, total insurance value, zip code and any special handling requirements (assessorials). Standard shipping includes crating, pallets, insurance and (LTL) Less Than Load residential curbside delivery, lift gate unloading and phone appointment to schedule delivery. If truck access is limited to your desired address, your order will be transferred to a small delivery truck at the customer’s added expense. If the customer does not respond to, or cannot receive delivery of the shipment, there will be additional shipping fees from the carrier, for storage, handling and any return trips. Estimated delivery time within the continental US requires 3-10 business days, and may vary. If you have any additional types of delivery requirements, you must notify Dunsmuir Cabinets before shipping. If the customer/designer misrepresents their delivery needs, or the conditions or obstacles limiting delivery at the time of purchase, the correct costs will be adjusted; and the customer must pay the adjusted price at the time of delivery. All payments are non-refundable

Will Call Pick-up:

If the customer selects will call pick-up, they must inform Dunsmuir Cabinets. The delivery date of their order becomes the date of completion and placement on the shipping dock. We will provide an appointed time of pick-up, and notify our OEM to issue a release of the order. The customer shall arrive promptly with a truck capable of transporting a 4’ X 8’ skirted wooden pallet which may exceed the standard 800lbs vehicle load capacity of an SUV. The customer will assume ownership of their order upon pick-up; assume all liability for damage caused in transit; assume all responsibility for transport in the event of return; and responsibility for the eventual transport of replacement items for Remake Orders. Carefully consider these responsibilities before selecting will call pick-up.

Delivery:

Upon delivery, carefully review and store your order in a secure location to prevent loss, theft or damage by water, sun or high temperatures. Never store the shipping container, nor its contents (cabinet fronts) outdoors. They are not designed for outdoor use. If, upon delivery, there is damage to the shipping container, mark “damaged” on the Bill of Lading (BOL), take photographs which identify the container, and document any damage which may have occurred in transit. Immediately send these images to info@dcabinets.com with the date and order number. Damage to the shipping container is an accepted sign of abuse in transit and is generally recognized by the carrier’s insurer. The carrier insures the order against damage and loss in transit. The owner must inspect and identify any shipping damage to individual parts within 48 hours of delivery. After this time, your carrier’s insurance will consider any further damage as caused by installation or use.

Shipping Damage:

The customer has the obligation to receive and sign for the delivery of all goods, to inspect the cabinet fronts for shipping damage or manufacturing defect, and to confirm that the order is complete and correct. The customer must notify Dunsmuir Cabinets of shipping damage within 48 hours and manufacturing defect and discrepancy within 10 working days of delivery. When making a shipping damage claim, please provide Dunsmuir Cabinets your order and part number, as well as a photograph of the damage and brief description of the damage. Send your claim to Dunsmuir Cabinet, 605 N. Mariposa Ave., Los Angeles, CA 90004; email: info@dcabinets.com; phone: 323-426-9062.

Shipping Insurance Claims:

If you discover shipping damage, safely set the damaged pieces to one side in their respective wrapping and promptly notify Dunsmuir Cabinets of their condition. Isolating the damaged part will help to identify the piece and avoid confusion when requesting a replacement. Never remove the identification sticker, found on the panel, until the entire installation is completed and adjusted properly. Do not dispose of the damaged part nor use it for another purpose. The insurer has the right of return. Instead, document the damage and part number by digital photograph and make a brief description. Send this information to info@dcabinets.com. We will file the insurance claim with your carrier on your behalf and immediately request replacement parts to avoid further installation delay. Dunsmuir Cabinets will expedite replacement and shipping of all damaged parts. The customer/designer will receive a drawing and warranty invoice to confirm identification on the Replacement Order. This is not a bill. If, however the customer asks to change a replacement part, to alter an item, or add additional or new pieces, the cost of these parts will appear on the Remake Invoice. Upon final settlement by your carrier, Dunsmuir Cabinets will be reimbursed for the cost of damaged parts.

Insurance Settlements:

Insurance claims do not cover compensatory damages such as construction delay. If the customer is required by the carrier’s insurance company to pay any return freight, that amount will be added to the final insurance settlement. Never try to modify or install a damaged part, since damage discovered during assembly is the responsibility of the installer. Always save damaged parts and their packaging. Your freight shipping company has the "right of salvage" and return. If the customer cannot produce the damaged part, or cannot show evidence of shipping damage, the carrier’s insurance will void the claim and Dunsmuir Cabinets will bill the customer for replacement.

Warranty for Manufacturing Error:

If, after receiving the order and inspecting the pieces, you identify a manufacturing error or missing part, set the faulty part aside and compare it to your Confirmation Drawings. If the order includes grain match panels, carefully identify and layout all the grain match groupings before installing. Isolating the faulty part will help identify the piece and avoid confusion when requesting a replacement. Document the defective part by digital photograph and make a brief description. Send this information, along with the precise part and order number to info@dcabinets.com. Dunsmuir Cabinets will expedite a Remake Order. The customer will receive a Confirmation Drawing and warranty invoice for identification and approval. This is not a bill. The customer must report any manufacturer defect within 10 working days of delivery. If the customer asks to change the replacement part, the altered item is considered a new order. Do not try to install a defective piece, since any damage caused during assembly is the responsibility of the installer. Save the defective part and its container. Our manufacturer has the "right of salvage." If the customer cannot produce the faulty part, the manufacturer will void the remake order.

General Terms of Limited Warranty:

All Dunsmuir Cabinets products are warrantied against manufacturer’s defects in materials and workmanship from the date of final purchase, subject to limitations. All panels and fronts shall be machined to the proper size and with the proper milling and hardware pattern to make possible an accurate assembly, according to the customer’s approved Confirmation Drawings. The customer must demonstrate the defect, by photo and identification. Dunsmuir Cabinets warranty is limited to the replacement of parts listed on the approved Confirmation Drawings.

The customer may not change nor make addendum to these Terms.

Disclaimer of Financial Responsibility: Limited Liability

Every material has unique performance limits (explained on the manufacturer’s website) and a limitation of use (as indoor kitchen cabinet fronts). The customer may not exceed these limits during installation or use, nor change their designated use. Failure to adhere will void your replacement warranty. If the cabinets are not assembled according to plan, if the appliances or site conditions are changed, or the panels are installed improperly, altered or cut, or the IKEA boxes are altered in a manner which changes the hardware patterns, the panels may not work as designed. Dunsmuir Cabinets is not responsible, nor liable, for any expenses incurred by the customer due to delays in production, delivery, job site installation or assembly time due to incorrect parts, delays for warranty parts or any other condition not listed in the Terms of Use.

Damage in Use:

This limited warranty does not apply to any product that has been stored or assembled incorrectly, damaged in assembly or use, made subject to abuse or alteration, or used outside its intended purpose. The warranty does not cover normal wear and tear or scratches caused by accident or impact. It does not apply to products placed outdoors, exposed to direct sunlight or the environment, or used in a manner other than domestic storage. Where applicable, the warranty does not cover consequential or incidental damages and only applies to the original purchaser of the product. This warranty is not transferable.

Cancelation/Abandonment:

All orders must be either shipped or picked-up at Will Call upon completion. Dunsmuir Cabinets does not provide storage. Failure to pay for shipping makes your purchase undeliverable. It will automatically make your order into a will call pick-up and your delivery date will become the date of completion and placement on the shipping dock. While your order awaits payment or will call pick-up, it will accrue holding fees ($50 US per day) and eventually will be subject to cancellation. Any accrued holding fees must be paid by the customer before shipping or the time of pick-up. After providing the customer reasonable notice, the customer fails to complete their purchase of shipping, or to pick up their property at will call (to accept delivery) for a period of 30 days, Dunsmuir Cabinets has the right to declare the order Abandon, to sell, dispose of, or donate the order, as it chooses.

Limited Cancellation Policy:

There are no cancelations nor returns of payments or merchandise by request of the customer. If however, upon placing the Deposit, and before approving the Confirmation Drawings, the customer experiences extraordinary circumstances which prevent them from completing their order, they should immediately contact Dunsmuir Cabinets at info@dcabinets.com or call us at 1-323-426-9062. When we receive written verification, Dunsmuir Cabinets, at its digression may return the Deposit minus $500 for drafting services. Once the Confirmation Drawings and Final Invoice are approved, the order is Final and in production. At this point, we may no longer assert our digression due to circumstances. Dunsmuir Cabinets reserves the right to cancel a Deposit at any time, and return the entire Deposit to the customer.

Mandatory Binding Arbitration Clause:

All customers agree to resolve any legal complaints and disputes in mandatory binding arbitration in the State of California. By completing your purchase, the customer also waives their right to participate in a class action law suit or class wide arbitration. Any and all settlements within individual arbitration, will not conflict with Dunsmuir Cabinet’s Terms of Use and Limited Warranty.

All Payments and Orders are Final, Non-Refundable and Non-Returnable

All purchases and orders produced by Dunsmuir Cabinets are manufactured according to the specific requirements and choices made by the customer/designer. They are unique and, as a result, non-refundable and non-returnable. We offer no refunds, returns, or cancellations after the Confirmation Drawings are approved for production, and no refund or cancellation for the cost of shipping and handling, once payment is made. The customer may not contest their approved Confirmation Drawings (their purchase) in any way at a future date. There will be no remakes, or replacement of parts, except as authorized by Dunsmuir Cabinets. We do not pay for the customer’s contractor or installer to make changes or alterations to any part. The customer may not make nor request Terms outside those found here in. Dunsmuir Cabinet reserves the right to change these Terms at any time.